I need to change my order

I need to change my order

Alert
Due to the custom nature of our products, we cannot change an order once it has been moved to Production. Please contact us within 24 hours of placing your order if you'd like to adjust it, and we will make every effort to accommodate your request.

We have the option to adjust the following options*:
  1. Size
  2. Style
  3. Background color
  4. Address Change**

Warning
*Please note that it’s not possible to change the type of product once the order has been placed.
**We can only accommodate an address change if your order hasn't shipped yet.

If you would like to change your order or have any questions, please feel free to submit a ticket here. 

    • Related Articles

    • I need to cancel my order

      Due to the custom nature of our products, we cannot cancel an order once it has been moved to Production. Please contact us within 24 hours of your order being placed if you'd like to cancel your order, and we will make every attempt to do so. If you ...

    • Don't Miss Out! The Secret to Claiming Your FREE Custom PetFace Socks.

      We love giving our customers extra ways to show off their pets, and nothing beats a free pair of socks! We know some customers miss out on this fun promotion, so here is the simple guide to ensure you get your free custom socks with your next order. ...

    • How do I upload a new photo?

      You’ve received a new image request and would like to send us a new photo. We offer a couple of easy options to share your photo with us: 1. In the email you received about the new image, you can use the link to upload the new photo. 2. You can ...

    • Shipping Time

      We strive to deliver all orders within 2-3 weeks from the order date ?. If you selected rush, your order is prioritized for faster processing only. Please keep in mind that the final delivery timeline is still dependent on the shipping couriers. If ...

    • Rush

      ? What is Rush? ? Rush is a special treat for your order! It gives your order priority in the production queue, so our team starts working on it sooner ?️; your pajamas get the VIP Fastlane ✨! What Rush does: ✅Speeds up production by moving your ...