I need to change my order
Due to the custom nature of our products, we cannot change an order once it has been moved to Production. Please contact us within 24 hours of your order being placed if you'd like to adjust your order, and we will make every attempt to do so.
We have the option to adjust the following options:
1. Size
2. Style
3. Background color
Please note that it’s not possible to change the type of product once the order has been placed.
If you would like to change your order or if you have any questions, feel free to submit a ticket
here.
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