Popular Articles
Shipping Time
We strive to deliver all orders within 2-4 weeks from the order date ?. If you selected rush, your order is prioritized for faster processing only. Please keep in mind that the final delivery timeline is still dependent on the shipping couriers. If ...
How to submit the best picture of your pet!
We want to make sure that the product you receive is of top-notch quality. A part of that is ensuring a high-quality photo is uploaded of your lovely pet. Below we have some tips for you to select the best photo. If you have any questions, please ...
How do I upload a new photo?
You’ve received a new image request and would like to send us a new photo. We offer a couple of easy options to share your photo with us: 1. In the email you received about the new image, you can use the link to upload the new photo. 2. You can ...
I need to change my order
Due to the custom nature of our products, we cannot change an order once it has been moved to Production. Please contact us within 24 hours of your order being placed if you'd like to adjust your order, and we will make every attempt to do so. We ...
I need to cancel my order
Due to the custom nature of our products, we cannot cancel an order once it has been moved to Production. Please contact us within 24 hours of your order being placed if you'd like to cancel your order, and we will make every attempt to do so. If you ...